CHAPTER 3 TOUR OPERATOR

Take Off

1. Look at the different packages holidays. What type of holiday are they advertising?
    Answer: Adventure tourism package, family tourism package, historical tourism package, winter tourism package.

2. Which holiday(s) would you choose? why?
    Answer: I would like to choose family tourism package because something can be well or happier for me if it do with family. When i always together with my family it make me safety, comfortable and there is peace which is appeared

3. Have you or has anybody you know ever been on a package holiday?
    Answer: No, we usually go holiday with private car

4. Why do you think people go on package holidays? think of three reasons. compare your reasons with your partners.
    Answer: The reasons why people go on package holidays first because they want to take care of the body from stress so all people have is to care about enjoying, relaxing and being stress-free. Seconds all-inclusive holidays can be both with a group and just with your family as well. joining the group will be an all-new and interesting experience. here you will get to meet many new faces from all over the globe. Third all-inclusive packages usually offer plenty of options for recreation, organized activities, and adventures throughout the day for all age groups. Those usually consist of comedy shows, musical nights, sports events, pool activities, kids club and more.

Reading

The role of tour operators
Read the article and find the answers.
1. Package holidays are created by tour operators and then sold through the chain of distribution.
a. What are the components of a typical package holiday?
b. Who else forms part of the chain of distribution?
c. How many different types of tour operator are there?

   Answer: a. All of the components necessary for a complete vacation:
                     - Transport to and from the destination
                     - Transfers between the airport/station/port and hotel
                     - Food and accommodation at the destination
                     - Other services such as a guide or holiday'rep'

                   b. The professionals who bring these elements together to create a holiday are                                                       called tour operators.

                   c. 1. The mass market operator
                       2. Domestic operators

Listening

1. People visit Burma because; first, Burma is peaceful. Burma does not have a lot of tourists compare to Vietnam, Cambodia, especially compare to Thailand. Second, there are many beautiful beaches and good hotels. Third, there are cultural attractions also.

2.       

Place	Activity
Bagan	Visit some of the many temples and rent a bicycle
Bago	-
Inle	Go trekking in the mountains and visit the city’s floating markets
Mandalay	Visit a school of Buddhism
Ngapali	Spent some time at the beach
Sittwe	-
Thailand	-
Thandwe	-
Yangon	Visit the capital city

3.    We can do several activities in the places:

       a.       Bagan       : visit some of the many temples and rent a bicycle.

       b.      Inle           : Go trekking in the mountains and visit the city’s floating markets.

       c.       Mandalay : Visit a school of Buddhism.

       d.      Ngapali     : Spent some time at the beach.

       e.       Yangon    : Visit the capital city.

  Language Spot

  Asking question

1.      Questions the travel agent asked when talking to a tour operator:

       a.       Is there discount for group?

       b.      What are facilities provided to clients?

       c.       Does the price include entrance tickets?

2.      Other questions from travel agent to a tour operator:

       a.       Do you provide tour guide to explain destination places?

       b.      What are facilities in hotels?

       c.       What kind of transportation you use to go to destination places?

Pronunciation

1.      The words; agent, local, travel the stress on the first syllable.

And, the word; accept the stress on the second syllable.

2.      Yes, I am right.

3.       

●•	•●	●••	•●•
agent	accept	customer	commission
local	include	holiday	component
travel			inclusive
brochure			providers
discount			domestic
package
transfers

Reading

An inclusive tour
Tour operators regularly use brochures and the Internet to advertise their package holidays and tours.
1. Look at the map of the Baltics. Read through the tour and connect the cities and other places in the order in which they are visited.
    Answer: Monday in the morning a city tour of Riga visiting the medieval town. Afternoon departure for Tallin with a stop in Parnu. Arrival in Tallinn. check in at the HotelOvernight at Hotel Domina Ilmarine. Tuesday morning city tour of Talinn, The tour include the Toompea Castle, the Russian Orthodox Cathedral and the Town Hall Square. Wednesday after breakfast, the tour ends with individual departures. Friday arrived Vilnius the capital of Lithuania, check in at the hotel. Saturday morning city tour of Vilnius, Afternoon trip to Trakai, former capital of Lithuania visit to a 14th century castle.overnight at Hotel City Park. Sunday morning departure by coach to Riga, the capital of Latvia. visit to Rundale, visit rundale, a beautiful baroque palace south of Riga. Check in at the hotel, Overnight at Hotel Raisson SAS Daugava.

2. One of your clients is interested in visiting the Baltics. Look at the tour description and find the following information for the client.
    1. The length of the tour
         Answer: 6 days 5 nights

    2. Departure for the second half of July or beginning of August
        Answer: Guaranteed departure: Friday 2007 July 13th 2007 and August 3th 2007

    3. What type of accommodation will they have?
        Answer: daily breakfast, 1 welcome drink, transportation by air-conditioned coach, local tour guide, private arrival transfer.

    4. The basic price of the tour
        Answer: from $845 per person double
                                 $345 single supplement

    5. How much will the tour cost for one person using a single room?
        Answer: $845 per person

    6. Does the cost of the tour include
        a. all food and meals?
        Answer: just for daily breakfast not for lunch and dinner
        b. entry costs to monuments?
        Answer: cost are borne by themselves
        c. arrival and departure transfers?
        Answer: private arrival transfer only

    7. Will there be a  guide on the tour?
        Answer: yes there it is, local tour guides

3. Work with a partner.  student A, you are the client. Student B, you are the travel agent. Ask and Answer the questions about the Baltics tour. when you have finished, change roles.

Language Spot

Prepositions of time

1.     

at	for	in	on
night	easter	in the afternoon	sunday
4 o’clock	the weekend	2007	10 June
	the afternoon
	for six days
	for the summer
	a long time

2.    Use the correct preposition (at, for, in, on):

1)        at 21:30

2)        in the morning

3)        at night

4)        for more than 500 years

5)        at down

Customer care

The personal touch
We always call our clients when they are on holiday in Burma so that we can make sure they are happy and change anything that they don't like.
Myanmar Gold representative

Coach tours can be very impersonal, so as the tour guide, I make a big effort to learn each person's name as soon as possible, and by the end of the second day of the tour at the latest.
Scantours representative

1. Have you ever experience a holiday or a visit to a tourist attraction when you felt you received the personal touch?
    Answer: I ever had holiday but only in domestic tourism and never go to foreigner country
2. how can tour operators give the personal touch to tourists before, during, and after their holiday or trip?
    Answer: (I don't get it the word personal touch)

Find out

1.      The biggest tour operator in Bandung according to one of resource is Amoures Tour     Operators.

2.      The most popular destination they offer is trip to Turkey.

3.      And they have new destination that will be offer that is travel for umrah and haji.

4.      In my country there are available the tour operators sell direct, for example GTA (Gullivers Travel Associates).

5.      Yes, In my country there are any specialist tour operators.

6.      Specialist tour operator that is offer specific interest/ holidays, for example Drijjah Travel which offer adventure trip to mount Bromo, crater Ijen, Gilli Trawangan, and Bali.

Writing

Describing local tour operations

Next Stop

Describing local tour operations
Use the information you have collected by answering the questions in find out and write a brief description of how tour operation works in your country.

      Tour operation in Cilacap

The biggest tour operator in Cilacap is Dewangga Tour Operators. There are a number of important providers in Cilacap , including accommodations, airlines, tickets of airlines, and transportations. The most popular destinations that the tour operators offer every year is Turkey trip. And the new destination in the year is umrah and haji.